Information & Help Center



FREE SHIPPING

We proudly offer free shipping and handling on every order we ship within the Contiguous 48 States. Depending on the weight of your order and the type of delivery location, we generally use FedEx Ground, FedEx Home Delivery, FedEx SmartPost, or the United States Postal Service.

Once we ship your order, you can expect to receive it within 1 to 7 business days depending on the delivery location and the shipping service method we use.

Alaska and Hawaii are not eligible for Free Shipping, you may review your shipping options and prices upon Checkout.

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ESTIMATED SHIPPING TRANSIT TIME

FedEx Ground & FedEx Home Delivery: This map is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential delivery destinations. For specific transit time information or to find out if there are service delays in your area, please go to www.fedex.com.

FedEx Ground (commercial) business days are Monday through Friday (excluding FedEx holidays.)
Example: A package shipped via FedEx Ground on Wednesday with a transit schedule of 3 business days would be expected for delivery on Monday.

FedEx Home Delivery (residential) business days are Tuesday through Saturday (excluding FedEx holidays.)
Example: A package shipped via FedEx Home Delivery on Thursday with a transit schedule of 3 business days would be expected for delivery on Tuesday.

FedEx SmartPost: Transit Time is typically 2 to 7 business days depending on your delivery location. We generally use this method for low weight packages. FedEx ships the package to the United States Postal Service. The United States Postal Service makes the final delivery to you.

United States Postal Service: Transit Time is typically 1 to 7 business days depending on your delivery location. We generally use this method for shipments that are less than 15 ounces.

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EXPEDITED SHIPPING

If you need your order to arrive sooner, we also offer expedited shipping. This option is available to most addresses. Prices and service options are provided during the online checkout.

If you have a critical delivery requirement - please be sure to contact us in addition to placing your order online. We want to make sure you receive your order on time!

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PO BOX/APO/FPO ADDRESSES

We do not ship to PO Boxes or Military APO/FPO addresses.

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ORDER PROCESSING

We understand that receiving your order in a timely manner is important to you, so we make every effort to process your order quickly.

Stock Orders: Items that are in stock generally ship within 1 to 2 business days (excluding holidays and other closures.)
Our statics show that 99% of the stock orders that we receive by noon ship the same day!!! It is not our policy to ship the same day, but we do our best!

If you have a critical delivery requirement - please be sure to contact us in addition to placing your order online. We want to make sure you receive your order on time!

Backorders: In the event that a regular stock item is Out of Stock, we will contact you and let you know when we expect to ship the item. We may also offer to ship a partial order.

Firm Name Binder Orders: Once we finalize the specifications for your order, allow around 20 business days to manufacture. Manufacturing time may vary depending on the quantity and type of item ordered.

Custom Index Tab Orders: Once we finalize the specifications for your order, allow around 15 business days to manufacture. Manufacturing time may vary depending on the quantity and type of item ordered.

Custom Orders: We will quote the manufacturing time required.

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ORDER CHANGES OR ORDER CANCELLATIONS

Stock Items: Please contact us immediately if you need to change or cancel your stock item order. We will do our best to stop your order before it is processed. In the event that it has been processed, we will not be able to change or cancel your order.

Custom Orders: Firm Name Binder Orders, Custom Index Tab Orders, or any other type of Custom Order is custom-made and personalized for you. You have 24 hours from placement and finalizing the specifications for your Custom Order to cancel. After 24 hours, a 50% deposit will be retained and may not be refunded. We will let you know where we are in the manufacturing process so that you may review the costs associated with changing or canceling your Custom Order.

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SALES TAX

We operate and ship from the state of California; therefore we are required to collect sales tax on orders shipped to an address within California. We do not charge sales tax for orders shipping outside of California.

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WRONG ITEM

If you received the wrong item or an item you did not order, please contact us so that we may correct the order and provide instructions for returning the item.

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MISSING ITEM

If you are missing an item from your delivery, compare the Order Summary to verify all the items listed were shipped. At times, multiple carton shipments may separate in transit and arrive later in the day or arrive on a different day. We also sometimes ship items from different locations or ship items on a different day. When this happens, your order will list the separate shipment tracking numbers. Please confirm that all of the shipping cartons associated to each shipment tracking number were delivered. If we definitely missed your item, we apologize! Please contact us so that we may correct your order.

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DEFECTIVE ITEM

We make every effort to ensure that everything you receive is just as it should be, but sometimes an item can have a defect that is not noticed when we processed your order. If this happens, please contact us.

We will either issue a refund or replace the item depending on whether it is a custom item, stock item, in stock, etc. We will pay for the cost of returning the defective item to us.

We may also request that you email us a photo of the defect. The return process can often be expedited by providing a photo of the defect. If we decide that it is not necessary for you to return the defective item, the photo will assist us in researching the defect.

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DAMAGED SHIPMENT

By placing an order with us you accept that all damages in transit are the responsibility of the carrier and that all items shipped by us were sent in good condition. All damages in transit must be reported to the shipping carrier of the package AND to us within 3 days of receipt of your damaged shipment.

If you receive a shipment where the shipping carton or item was visible damaged in transit due to the carrier, please bring it to the attention of the delivery driver and contact us. Leave the item in its original shipping carton with all packing materials. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Do not return the damaged item until we instruct you to do so.

We will file a claim with the shipping carrier for the damages. We may ask you for photos of the shipping damage to assist in our claim with the carrier.

It may take some time to process this claim with the carrier. In the meantime, we will replace the damaged item.

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RETURN OR EXCHANGE

Stock Items: If, for any reason, you are unsatisfied with your purchase, you may Return or Exchange your stock item within 30 days of receiving your item.

You are responsible for shipping and the cost of shipping the item back to us. We recommend that you use a traceable shipping method and/or insurance for your own protection. If your returning shipment gets lost or if any item shipped back arrives damaged due to the shipping carrier, it is your responsibility to file a claim with your shipping carrier to recover your costs.

We need to receive your item back in re-sellable/new condition or a refund will not be processed.

After we receive and inspect your item, a refund will be processed less a $15.00 restocking fee. A credit will be applied to your credit card or original method of payment. Depending on your credit card company, it may take several business days after we issue the credit for it to post to your credit card account.

If we made an error on your order then we are responsible for the cost of shipping.

Please contact us so that we may assist you with your Return or Exchange.

If Mailing via U.S. Postal Service:
Source 1
PO BOX 2025
Pioneer, CA 95666
408-448-1800
Attn: Returns/Order# XXXXXX
 

If Shipping via FedEx, UPS, etc.:
Source 1
18111 Timberlin Dr
Pioneer, CA 95666
408-448-1800
Attn: Returns/Order# XXXXXX
 

Custom Items: Firm Name Binder Orders, Custom Index Tab Orders, or any other type of Custom Order is custom-made and personalized for you. Returns and exchanges are not allowed. If there is an issue with your Custom Order, please contact us. We want you to be happy with your order!

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ONLINE STORE HOURS

The Online Store is open 24 hours a day, 7 days a week. You may place an order anytime. Occasionally, we may close the Online Store for maintenance. We will make every effort to schedule maintenance during off peak-hours.

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SALES AND CUSTOMER SERVICE HOURS

Opened: Tuesday to Friday - 9am to 5pm PST

Closed: Saturday, Sunday, Monday, holidays, and other scheduled closures.

Orders, emails, voicemails, shipments, and any other requests received during closures will be processed upon our return.

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